These terms of service and terms and conditions govern your use of this site.  Please read this document carefully before accessing or using the site.  By accessing or using the site, you agree to be bound by the terms and conditions set out below.  If you do not wish to be bound by these terms and conditions, you may not access or use the site.

Rapha Journey may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site.  Rapha Journey will email you to advise you of these modifications. You agree to review the agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement.

1. Use of the Site

Limitation of Liability

In no event will Rapha Journey be liable for:

• any incidental, consequential, or indirect damages arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if Rapha Journey or its authorized representatives have been advised of the possibility of such damages, or
• any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, Rapha Journey liability is limited to the greatest extent permitted by law.

Rapha Journey makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-Rapha Journey web site, please understand that it is independent from Rapha Journey, and that Rapha Journey has no control over the content on that web site. In addition, a link to a Rapha Journey web site does not mean that Rapha Journey endorses or accepts any responsibility for the content, or the use, of such web site.

2. Copyright, Licenses and Idea Submissions

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks is RaphaJourney.com.

Text, graphics, and HTML code are protected by US and International Copyright Laws, and may not be copied, reprinted, published, translated, hosted, or otherwise distributed by any means without explicit permission.  You may print and download portions of the material from the different areas of the site solely for your own non-commercial use provided that you agree to not change or delete any copyright or proprietary notices from the materials.

3. Indemnification

You agree to indemnify, defend and hold harmless Rapha Journey from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

4. Refund Policy

We want you to be happy with your purchase. If you have any questions, concerns, or problems, please contact us and we will handle refunds on a case by case basis.

5. Privacy Policy

All details obtained during registration, ordering or other activity on our site are held with the strictest confidence. We will never sell or give your information to any external companies or sites.

6. Security

Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). Rapha Journey will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Rapha Journey considers insecure, Rapha Journey will be entitled to require the password to be changed and/or terminate your account.

You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. Rapha Journey reserves the right to investigate suspected violations of these Terms of Use.

7. Customer Support

Rapha Journey will reply to all member support queries within 48 hours of posting on weekdays. Member support is offered via the Members Only Online Community Forum. Non-members can use the contact page to submit support requests.

Rapha Journey’s support contract is simple, we give support to whomever purchased the membership from us. We reserve the right to deny support if you are found to be misusing the Members Community Forum or spamming the forum with unrelated content.  We reserve the right to block shared or misused accounts.

We do require all members to follow our Rapha Community Forum Guidelines when posting.  If you are found to be in breach of these guidelines we reserve the right to block/delete posts and close accounts.

8. Product Delivery

Our digital products are delivered instantly via email to your inbox. On rare occasions an email can get delayed or missed or it can end up in your junk folder. If you do not receive an email containing the product download links within a few hours after the order, please contact us and we will send you fresh download links.

Our physical products are mailed out within two business days of the completion of the order.  

9. Terms of Service/Terms & Condition Changes

Changes to our Terms of Service and Terms & Conditions may be made without direct notification.  It is your responsibility to ensure you check for changes in our Terms of Service and Terms & Conditions.

This forum is moderated by Dr. Peter Holmes & Dr. Susan Williams, and it is supported by members of the Rapha Journey Forum team, who have been pursuing their Rapha Journey over a number of years. We believe in a model of “experts by experience”, meaning that others’ experiences are vital and valuable to us as we walk our journeys.

We have a few guidelines for this forum that will help to honour everyone and create a place of safety. These are similar to the principles we use in our Rapha groups and have been created over many years of experience.

Mutual support

• The most important guideline is that every post is written in a spirit of support, whether seeking support or offering support. We want Love to prevail and for everyone to feel honoured.
• Don’t give advice. None of us know enough about each other’s experience to do that. Ideas and suggestions can be offered, especially if they are based on your own experience. But none of us would claim to be qualified to ‘advise’.
• If someone makes a suggestion in response to one of your questions, please consider it carefully and decide whether it feels helpful to you. There are a wide variety of ways of finding greater wholeness, and its fine to disagree or have a different perspective.
• Everyone is welcome to this forum, whether you have a Christian faith, or not. We are not seeking to ‘convert’ or evangelise. We respect each person’s experience and choice of faith. But please note that this forum actively supports a journey of Christian discipleship and one part of the forum is specifically to support that journey of deepening relationship with Christ. If you are offering support to someone else, note whether they are expressing their journey in relationship with God, and respect their choice.
• There should be no offensive language on the forum, no mocking or undermining of someone else’s journey or views.
• And finally - note that this forum is not suitable for urgent questions. Please contact us directly if you have a question that needs a more timely and specific response.

We do have the facility to end someone’s membership of the Rapha Community if these guidelines are not followed. We want to keep the forum feeling as safe and supportive for everyone as possible.

Practically

• Please post your question in whichever forum grouping feels most appropriate.
• Have a good look through the forum yourself. You will discover that many of us struggle with similar issues, so there’s a lot to learn there.
• If you can make the title of the question as specific as possible, that will help ensure you get good responses.
• Avoid titles like:
  • Help, I’m stuck
  • Rapha Journey Question
• Choose something like:
  • Struggling with self-hate
  • How do I forgive?

Thank you for joining our Rapha Journey Community. We hope that it will support you in your journeying into greater wholeness and, if you choose, deepening relationship with Christ.

It is a details guide to getting started.  If you have any further questions after reading it, please let us know.  You can email us at forum@raphajourney.com.